First, read the afterword in The Essential Workplace Conflict Handbook and watch Managing Differences in the Workplace. Also, be sure to review your discussion posts and your final project.
Next, in your initial post, address the following:
- How has learning about the DMAIC process informed your decision making when it comes to resolving organizational conflict?
- What have you learned about yourself as a manager of organizational conflict? What will be your strengths in resolving conflicts? What weaknesses can you identify?
- How will you apply your learning to organizational conflict after the course concludes?
In responding to your peers, reflect upon what each has shared and offer constructive criticism, providing details or examples from your professional experience.
Use specific examples from your own organizational conflict or the Garden Depot case study in your initial posts and in your responses to other students’ posts.