CONTROL Supplementary Document

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First, read Chapter 10 in The Essential Workplace Conflict Handbook. Additionally, read the CONTROL Supplementary Document as well as CONTROL: The Final Phase of a DMAIC Project.

In your initial post, address the following:

  • Can you find any limitations to your Control phase that should be addressed? What are they specifically?
  • What might you need to do to ensure that the process owners in the organization will accept your Control measures?
  • How will the Control phase learning apply to your organization’s specific conflict or to the Garden Depot case study?

In responding to your peers, reflect upon what each has shared regarding the Control phase and its implementation, and offer constructive criticism, providing details or examples from your professional experience.

Use specific examples from your own organizational conflict or the Garden Depot case study in your initial post and in your responses to other students’ posts.

Refer to the Discussion Rubric for directions on completing these discussions.