Case Analysis: Read the case several times carefully and take notes about important events and
facts mentioned in the case. Use these facts and events (“case data”) and concepts from the
relevant chapters from your textbook to answer all discussion questions. This should not be a
summary of your reading.
A well thought out and complete response to each case question applies concepts from the text
woven in with case data to fully support the analysis. Expected length for responses is 1-2
complete paragraphs per question.
Professional Caliber Writing: All written case analyses must be clearly written, in professional
caliber language, and fully proofread.
1. Appropriateness of project:
a. What are the current challenges faced by Bombardier?
b. To what extent is Bombardier an integrated company?
c. What are the challenges associated with integration?
d. What are the benefits expected from integration?
2. Post-mortem of the first phase:
a. What were the strong points in implementation process for the Mirabell roll-out and what
points needed improvement?
b. How the project team was managed and is the project team’s pace sustainable in the long
i. How were the new processes defined to ensure a global vision?
ii. How should a vision be communicated?
iii. How were the new roles defined? Communicated? Understood?
3. Post-mortem of the second phase:
a. What were the strong points in the second implementation process and what areas needed
b. What was the main difference between two phases with respect to the definition of user
c. What was the role of plant manager?
d. What were the challenges faced by project team?
4. The success of IT Project: How can we assess whether a project is a success or a failure?